There is a scam going around where someone is calling QuickBooks customers, posing as Intuit.
Claiming there is an issue with your QuickBooks software they need to fix, they request to connect to your system and have you go to a website and download a piece of software. In a recent case they offered a refund to the customer for their inconvenience and requested they open their bank account so they could process the refund.
BE AWARE . Intuit does not monitor your system and will not call you to make any kind of repair. Do not entertain these kind of phone calls.
When in doubt call either myself or your IT professional.